Lucy in customer service has a customer waiting. Their quarry pump needs a new impeller, and that impeller hasn’t been made since 2018. Normally she would walk across to Graham’s office. Graham has been at Hallam Pumps for 31 years and knows the old Series 3 range better than anyone. But Graham is in Tenerife. … Read more
If you own a small make-to-order business, you are probably still the main person who writes the quotations. And because you never get a moment’s peace at work – they get sorted later in the evenings when it’s quiet. That is why it’s normal to find you late at night at the kitchen table with … Read more
Somewhere in your business this week, someone will have a customer’s details on one screen and an AI tool open in the next tab. A quote to write, a complaint to answer, a list to tidy. The AI would make it faster. The question they are quietly asking themselves is whether they are allowed to … Read more
One of the most useful ways for a small business to think about AI is not simply which tool are we using?, but what are we allowing the AI to do? A helpful model is: Draft → Recommend → Decide → Act As you move from left to right, the potential business value can increase, … Read more